A chat could be open for a limited time, e.g. 7.00–8.00 pm, to allow citizens to put questions to the responsible people in a certain issue. It could be regarded as a modern form for call-in. A chat should be quick and it may be a good idea to have several people at hand to answer and to let young collaborators who are familiar with the form help out. In a very short time many people have the opportunity to put their very own question to the responsible people. Everyone can see all the questions and answers, and you can follow the chat without asking. Questions and answers can be saved for continued use, publishing, etc. The disadvantage is that everyone does not venture taking part since the tempo is very high. Besides preparations, marketing and realisation the efforts are relatively small. Access to a chat program is required, as is certain marketing, and a group that is at hand to answer questions during the time the ‘chat’ is open. SALAR has produced a web-based tool for chats that is free to use. (SALAR)
The dialogue is important in all types communication and there are several methods and tools. One good advice is to meet people where they are and not to expect them to come to you.